Reference

Explore the Rules That Govern Your Account

These terms and conditions set out the contractual relationship between you and win123 when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and access…

Applies to all account holdersCovers DANA, OVO, GoPay & QRIS transactionsJurisdiction: depends on local lawEffective upon account registrationUpdated when policies change

Explore the Lobby Read FAQ

Switch Between Sections That Apply to You

win123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms cover every interaction you have with us: account creation, deposits using DANA or OVO, withdrawals processed through GoPay or QRIS, wagering on live tables, and any promotional offer displayed on the promo board. Our platform operates where local law permits, and certain features may

1
be restricted depending on your region inside Indonesia. By completing registration, you confirm that you have read, understood, and accepted every clause below. We may update these terms at any time; continued use of your account after a published change constitutes acceptance. If you disagree with
2
any amendment, you must stop using the platform and contact our support team to close your account within seven days of the notice date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & QUERIES

Open a Support Channel for Terms Questions

If any clause in these terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team is available 24 hours a day, seven days a week. You can reach us through live chat inside the platform, by email, or via WhatsApp — even from Bandung or any other region across Indonesia. All terms-related queries are escalated to our compliance desk, which aims to respond within one business day.

Team online

Live Chat

Reach the compliance desk instantly via the live chat icon in the bottom-right corner of any page. Our agents are available around the clock and can pull your account history to resolve terms disputes on the spot.

Email Support

Send a written query to our support email address listed on the Contact page. Include your account ID and the specific clause number you are questioning; the compliance team responds within one business day.

Our WhatsApp line is open 24 / 7 for Indonesian accounts. Send a message with your registered mobile number and a brief description of the terms question; an agent will confirm receipt within 15 minutes.

ACCOUNT SECURITY & DATA

Browse the Ways We Protect Your Account

win123 applies layered security and transparent data practices to every account. The six areas below explain how we handle your personal data, cookies, transaction records, and account access — and what you…

Data Retention

We retain your account data for a minimum of five years after closure to meet financial audit requirements. You may request a summary of stored data at any time by contacting support with your account ID and a valid identity document.

Cookie Policy

Our platform uses functional and analytics cookies to remember your language preference, payment method selection (DANA, OVO, GoPay or QRIS), and session state. You can manage cookie preferences in your browser settings at any time.

Account Security

Two-step verification is available for all accounts and strongly encouraged. If you suspect unauthorised access, contact live chat immediately; we can freeze your account within minutes while the security team investigates.

Transaction Records

Every deposit and withdrawal — whether via GoPay, QRIS or bank transfer — is logged with a timestamp and unique reference number. You can download a 90-day transaction history directly from the Account section on desktop or mobile.

Data Change Requests

To update your registered name, mobile number or linked payment wallet, submit a formal change request through the Account Settings page and attach one government-issued ID. Changes take up to 72 hours to process.

Third-Party Sharing

We do not sell your personal data to third parties. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS networks) and fraud-prevention partners strictly as required to process your transactions securely.

See What Our Terms Actually Mean for You

These questions cover the clauses Indonesian account holders ask about most often — from how we handle disputes on GoPay withdrawals to what happens when we update the terms. If your question is not listed here, our 24 / 7 live chat team can walk you through any specific clause directly.

These terms take effect the moment you complete the account registration process and click the confirmation link in your verification email. Using any platform feature — including depositing via DANA or OVO — constitutes full acceptance of the current version.

We publish a notice on the platform at least seven days before material changes take effect. A summary of what changed appears on the notification banner. Continued use of your account after the effective date means you accept the updated terms without reservation.

Log into your account, go to Transaction History, and click the flag icon next to the relevant entry. Submit the dispute form within 48 hours of the transaction timestamp. Our payments team contacts you via registered email within one business day with a resolution or request for more details.

Access to specific game categories and sportsbook markets depends on local law. Features available in one region may be restricted in another. Your account dashboard will indicate which sections are accessible from your verified location at any given time.

Send a data-access request through live chat or by email, including your account ID and a copy of a government-issued ID. We compile and deliver a data summary within 14 business days to your registered email address, as required under applicable data protection standards.

Breaches — including providing false registration details, attempting to manipulate game outcomes, or misusing QRIS payment codes — may result in temporary suspension or permanent account closure. Funds in breach-related accounts are held pending an internal review, and you will be notified in writing.

Contact our support team via live chat, WhatsApp, or email at any time to initiate account closure. We process closure requests within 72 hours. Any pending DANA, OVO or GoPay withdrawal at the time of closure will be completed before the account is deactivated.

Explore the Rules That Govern Your Account

Open a Support Channel for Terms Questions

Live Chat

Email Support

WhatsApp

Browse the Ways We Protect Your Account

Data Retention

Cookie Policy

Account Security

Transaction Records

Data Change Requests

Third-Party Sharing

See What Our Terms Actually Mean for You

01 When do these terms and conditions take effect for my account?

02 What happens when win123 updates the terms and conditions?

03 How do I raise a dispute about a DANA or GoPay transaction under these terms?

04 Can I access all platform features regardless of where I am in Indonesia?

05 How can I request a copy of the personal data win123 holds on me?

06 What are the consequences of violating the terms and conditions?

07 Who do I contact if I want to close my account or withdraw consent?

Related Pages